Booking terms and conditions

By confirming a booking with Knightsridge Garage Services Ltd ("we", "us"), you agree to these terms. Nothing here affects your statutory rights under the Consumer Rights Act 2015.

1. Your booking

• A booking is confirmed when we send you a confirmation text. A website or missed-call request is not confirmed until we text you a date.
• We are open Monday to Friday, 8:30 to 17:30. Please drop your car off at the agreed time with the keys and any locking wheel nut key.
• If you need to change or cancel, call us on 01506 436956 at least 24 hours before your booking.

2. Prices and estimates

• MOTs are £45.00 with no VAT. All other prices are plus VAT at 20%.
• Fixed prices are shown when you book. Everything else is priced on an estimate, which depends on your vehicle's make, model and engine.
• An estimate is our best price for the work described. If the price needs to change, we will contact you before carrying on.

3. Extra work

• We will not carry out any work beyond what you booked without your approval, by phone, text or a link we send you.
• If we cannot reach you, we will stop and hold the car until we hear from you.
• We record who approved extra work, when, and the price agreed.

4. Diagnostics

• The diagnostic fee (£55.00 plus VAT) covers the time to test and find the fault. Repairs are priced separately.
• Intermittent faults may not show while the car is with us. We will tell you what we found and what we recommend.

5. MOT and free retest

• If your car fails its MOT, we will give you an estimate for the repairs.
• The retest is free if we carry out the repairs and the car is retested here within 10 working days of the fail.
• MOT advisories are shown to you so you can decide whether to have them checked. We will quote before doing any advisory work.

6. Parts and warranty

• We fit new parts that meet or exceed the original specification, unless we agree otherwise with you.
• You can ask for your old parts back at collection, unless they must be returned to the supplier for a warranty claim or exchange.
• Parts carry the supplier's warranty. Our workmanship is guaranteed for 12 months or 12,000 miles, whichever comes first.
• Any warranty claim must be brought to us first, so we can inspect the car before other work is done.

7. Payment and collection

• Payment is due in full when you collect the car. We accept card and bank transfer.
• Payment Assist lets you spread the cost in interest-free instalments, subject to their approval. Ask us before the work starts.
• We may keep the car until the invoice is paid in full.

8. Cars not collected

• Please collect your car within 2 working days of us telling you it is ready.
• After that, we may charge storage at £10 per day.

9. Your belongings and our liability

• Please remove valuables before you drop the car off. We are not responsible for items left in the car.
• We take reasonable care of your car while it is with us. We are not responsible for faults or wear that already existed and are found during our work.
• Road testing is part of many jobs. By booking, you agree we may drive the car on public roads to test it.

10. Complaints

• If you are unhappy with our work, talk to us first on 01506 436956. We will look at it and put things right where we are at fault.

See also our privacy notice.