Privacy notice for bookings
We use your details to book your car in, do the work and keep you informed. We never sell your data.
Who we are
Knightsridge Garage Services Ltd, 4-5 Eliburn Industrial Park, Livingston, West Lothian, EH54 6GQ. Phone 01506 436956. We are the data controller for the details you give us.
What we collect
- Your name, mobile number, email address and postal address
- Your vehicle registration, make, model and colour
- Your vehicle's MOT history from the DVSA, including expiry date, mileage readings and advisories
- What you tell us about the work and any faults
- Your booking, the work we do and what you approved
- Your choices about car updates, GarageMember and Payment Assist, and when you made them
Why we use it and our lawful basis
| What we do | Lawful basis |
|---|---|
| Book your car in, carry out the work and invoice you | Contract |
| Send booking confirmations, appointment reminders and "ready to collect" texts | Contract |
| Look up your vehicle and MOT history from the registration | Legitimate interests: getting the right car and the right parts |
| Text you before your MOT or service is due, and about advisories | Consent: only if you choose "Yes, keep me updated" |
| Ask for a review after your visit | Legitimate interests. Reply STOP and we won't ask again |
| Pass your details to GarageMember Ltd to set up a membership | Consent: only if you tick the GarageMember box |
| Pass your details to Payment Assist to arrange finance | Consent: only if you ask to use Payment Assist |
| Keep invoices and job records | Legal obligation: tax and accounting rules |
Who we share it with
- DVSA: your registration only, to get your vehicle's MOT history.
- Our text and hosting providers: to send texts and run the booking system. They only act on our instructions.
- GarageMember Ltd: your name, contact details and vehicle, only if you ask for a sign-up link. GarageMember Ltd is a separate company and will give you its own privacy notice.
- Payment Assist: only if you ask to spread the cost.
- Our accountant: invoices and payment records, as needed for tax.
How long we keep it
- Customer, vehicle and job records: 6 years after your last visit, for tax and warranty purposes.
- Booking requests that never become a booking: 12 months.
- Your car updates and GarageMember choices: until you change them.
Your rights
- You can ask for a copy of your data, ask us to correct it, or ask us to delete it where we no longer need it.
- You can object to us using your data for our legitimate interests.
- You can stop car updates at any time by replying STOP to any text or calling us. This does not affect your booking or texts about it.
- To use any of these rights, call us on 01506 436956.
- If you are unhappy with how we use your data, you can complain to the Information Commissioner's Office.
See also our booking terms.